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Management is not always professional in all its attitudes and actions and has often been – and still is – inadequate in some aspects. It is useful for managers at all levels occasionally to review their approach and experience in the light of continual change. In general terms,attempts to assist that process. Setting the agenda, choosing the method, executing the work, reviewing progress and learning for the future are matters requiring the manager′s personal attention, in addition to a plethora of other functions connecting “owners”, staff and other interested parties – even customers!

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