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All organizations produce, use and disseminate their own information during the course of their business, but most organizations do not manage this internal information very effectively. Looks at the need for records management, i.e. the management of an organization’s internal information at a strategic level. Examines why records management is necessary for the continued effectiveness, success and competitiveness of an organization and looks at the implications of implementing a strategic records management policy. Presents two scenarios of the potential effects of bad records management practice.

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