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Purpose

– The purpose of this paper is to examine how the group decision-making process unfolds over time in a transorganizational system (TS) planning change.

Design/methodology/approach

– A longitudinal qualitative case study was designed to enable researchers to identify different stages in the group decision-making process.

Findings

– The findings from this case study indicated that the group decision-making process in a TS planning change could be conceptualized to include five distinct steps: working in solitude; starting a dialogue; finding a common goal; suggesting decision alternatives; and deciding among alternatives. The group proceeded through these steps sequentially over time.

Practical implications

– The paper offers TS practitioners a framework to follow when making group decisions within TSs.

Originality/value

– The study develops a conceptual framework that describes how the group decision-making process unfolds over time in a TS planning change. This framework can be tested in other contexts and advance theory in both the TS and group decision-making areas.

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