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Volume 27, Issue 1
1 January 1989
Management Decision Cover Image for Volume 27, Issue 1
Editors
Richard Boyatzis
Richard Boyatzis
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Research Article| January 01 1989

Systems Problem‐solving: Unravelling the “Mess”

;
J. Barton Cunningham
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John Farquharson
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6070
Print ISSN: 0025-1747
© MCB UP Limited
1989
Management Decision (1989) 27 (1)
https://doi.org/10.1108/EUM0000000000027

General systems theory offers one perspective for defining and understanding the problems that organisations face. The author presents a set of systems problem‐solving principles, and offers a procedure which might be useful when conventional problem‐solving has not been totally successful. The article illustrates this procedure in trying to address a budget deficit problem in a large metropolitan hospital.

Keywords: Problem solving, Systems theory, Organizational change, Hospitals
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© MCB UP Limited
1989
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