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Keywords: Ambidextrous behaviour
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Journal Articles
Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees
Available to Purchase
Journal:
Management Decision
Management Decision (2016) 54 (8): 1846–1860.
Published: 19 September 2016
... related to ambidextrous behaviour, which in turn improves SP. EI positively moderates the relationship between IM and IA, while a PP and ER negatively moderate it. Practical implications This paper entails useful implications for service providers to better understand front line employees...
