...Sandro Castaldo; Andrea Ciacci; Lara Penco; Ginevra Testa Purpose This article aims to investigate how artificial intelligence (AI) applications are transforming loyalty management in the retail sector, generating unprecedented potential benefits and challenges. The research applies the conceptual...

...Mónica Afonso; João J. Ferreira Purpose This study investigates the organizational mechanisms and management choices through which the strategic implementation of artificial intelligence (AI) reshapes decision-making and professional-technology interaction in healthcare organizations. Design...

...Faisal Shahzad; João J.M. Ferreira Purpose As artificial intelligence ( AI ) becomes more integrated into organisational processes, small and medium-sized enterprises ( SMEs ) face unique challenges and opportunities in developing dynamic capabilities for digital transformation. Despite increasing...

...Lorena Arranz Lahuerta; María Rosa López Ramajo; Andrés Gandía Purpose This study explores the impact of Artificial Intelligence (AI) on technical skills development, job insecurity, and system adoption within organisations. It examines how businesses can navigate AI-driven workplace...

...Ludovica Del Barone; Davide de Gennaro; Filomena Buonocore Purpose Drawing on the Technology-Organization-Environment (TOE) framework, this study investigates how Public Administrations (PAs) can enhance organizational resilience through the integration of Artificial Intelligence (AI) in Human...

...Jian Guan; Xiao He; Yuhan Su; Xin-an Zhang Purpose Artificial Intelligence (AI) is revolutionizing the world. Despite the numerous advantages of AI in terms of faster processing and higher efficiency, AI hasn’t been widely accepted by humans yet. This study aims to shed light on this phenomenon...

...Ahmad A. Khanfar; Reza Kiani Mavi; Mohammad Iranmanesh; Denise Gengatharen Purpose Despite the potential of artificial intelligence (AI) systems to increase revenue, reduce costs and enhance performance, their adoption by organisations has fallen short of expectations, leading to unsuccessful...