...Chris Carter; David Crowther Many academics have highlighted the emergence of programmed change initiatives such as TQM and BPR and have chronicled how “seductive” these ideas appear to have been in the corporate world. Moreover, a burgeoning consultancy industry has emerged, with management...

... us several lessons and offer useful guidelines for other firms to follow: © MCB UP Limited 1999 BPR Organizational restructuring Information technology Strategic planning Total quality management As US companies entered the 1980s, global competition forced them...

... teams, evaluates barriers, and suggests steps for successful implementation of self‐directed process teams. © MCB UP Limited 1999 Teams Sociotechnics BPR Employees Empowerment Self‐directed work teams have become more common as the evolution of TQM continues. Self‐directed...

...Antony Bryant BPR has become a popular topic for discussion among managers. After its initial enthusiastic reception in the early 1990s, severe doubts and concerns have begun to emerge. The article considers some of the strengths and weaknesses of the approach, and outlines a more inclusive...

...Mohamed Zairi; David Sinclair Business process re‐engineering (BPR) was first introduced in 1990 by Hammer and Davenport and Short. In these articles, the authors outlined a new approach to the management of processes which, it was claimed, was producing radical improvements in performance...

...D. Lance Revenaugh Implementation is the challenge that comes at the end of all new (and old) methods for improving organizations. Strategic planning, total quality management, new information systems technologies, and now business process re‐engineering(BPR) are some of the concepts that are being...