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Keywords: Claim management
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Journal Articles
Journal:
Management Decision
Management Decision (2024) 62 (11): 3429–3456.
Published: 30 August 2024
...Franck Marle; François Robin Purpose This paper aims to propose an accurate and efficient decision-making process adapted to the specific context of Claim Management situations, implying partners engaged in a high-involvement relationship. Design/methodology/approach We used a three-step...
