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Keywords: Cognitive resistance
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Journal Articles
Journal:
Management Decision
Management Decision (2025) 63 (10): 3350–3368.
Published: 17 April 2024
... experiments were conducted to explore the relationship between the degree of humanization of service machines and user misbehavior, and to analyze the mediating role of cognitive resistance and the moderating role of social class. Findings There is a U-shaped relationship between the degree...
