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Keywords: Course quality
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Journal Articles
Management Decision (2019) 57 (2): 461–479.
Published: 05 October 2018
... and course quality aspects that need corrective actions in response to students’ criticisms in accordance with different levels of priority. Design/methodology/approach This study adopts two methods, commonly used in industrial applications, i.e. the u-control chart and ABC analysis. Combining...

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