... partners. By entering the Safe Harbor agreement, US companies will in effect be promising their European customers more privacy protection than they give their domestic clients (Rombel, 2001). © MCB UP Limited 2001 Internet Computer privacy Computer security Customer care Imagine...

.... The paper also outlines the implications of empowerment for the type and style of managerial control exercised by managers and the implications for recruitment of customer contact service employees. © MCB UP Limited 1998 Customer care Employees Empowerment Models Management literature...

... to illustrate the important points. © MCB UP Limited 1995 Customer care Customer satisfaction Customer service Service levels This is the second of a two‐paper series focusing on the pricing and sale of services. The first paper, “Important factors in the sale and pricing of services...