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Keywords: Digital fiscal services
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Journal Articles
Journal:
Management Decision
Management Decision 1–23.
Published: 09 December 2025
...Cláudia Miranda Veloso; Sónia Calado; Etelvina Vaz Miranda; Bruno Barbosa Sousa Purpose This study investigates the determinants of taxpayer satisfaction and loyalty towards digital fiscal services provided by the Portuguese Tax Authority, focusing on user experiences with its online platforms...
