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Keywords: Employees turnover
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Journal Articles
Journal:
Management Decision
Management Decision (2013) 51 (4): 890–912.
Published: 26 April 2013
...Xiaoyan Li; Erhua Zhou Purpose To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse...
