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Keywords: Expectations
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Journal Articles
Generating satisfaction towards e-learning platforms
Available to Purchase
Journal:
Management Decision
Management Decision (2013) 51 (7): 1543–1558.
Published: 02 August 2013
... the differences in the functioning of the model that explains how satisfaction is generated among users of e-learning platforms if expectations are measured before entering into contact with the service or afterwards. The statistical analysis was completed by developing a structural equation model using...
