Keywords: Financial services
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Journal Articles
Management Decision (2025) 63 (1): 49–75.
Published: 07 August 2024
... of financial products. We provide an integrative framework for understanding the topic with implications in different fields. FinTech Financial services Strategic management Financial inclusion Accessibility Usage Quality Technology is significantly impacting the way financial services...
Journal Articles
Journal Articles
Management Decision (2003) 41 (5): 488–497.
Published: 01 June 2003
...Frances O’Brien; Maureen Meadows This paper describes case vignettes of the practice of vision development in eight financial services organisations. Important observations emerge about current practice; for example, formal methodologies are rarely adopted in vision development; rather, more...
Journal Articles
Management Decision (2002) 40 (4): 318–328.
Published: 01 May 2002
... of the expanded role of marketing technologies in the UK financial services industry in the light of studies of governmentality. Drawing on Foucauldian work, it will be argued that to understand governmentality, power relations must be reconceptualised beyond notions of institutional power and repressive...
Journal Articles
Management Decision (1997) 35 (1): 58–67.
Published: 01 February 1997
.... Notes that this pattern is reflected in other areas of financial services. © MCB UP Limited 1997 Financial services Insurance companies Organizational change Strategy This paper is derived from research conducted for the Willis Corroon Group at the University of Bradford Management...
Journal Articles
Management Decision (1996) 34 (9): 29–36.
Published: 01 November 1996
...Anthony Saunders; Ingo Walter Considers universal banking’s role in the evolution of national financial systems, notably with respect to their role in overall economic performance. Deals with conceptual and empirical evidence regarding mergers and acquisitions (M&A) in the financial services...
Journal Articles
Management Decision (1996) 34 (2): 64–71.
Published: 01 March 1996
...Mark Davies The complexity, variability and uncertainty of performance of many financial services make consumer evaluation difficult, and have accounted for many purchases failing to meet expectations. Suggests how evaluation can be improved before, during and after purchase. Before purchase...

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