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Keywords: Fuzzy set theory
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Journal Articles
A three-dimensional house: extending quality function deployment in two organizations
Available to Purchase
Journal:
Management Decision
Management Decision (2019) 57 (7): 1589–1608.
Published: 31 October 2018
... services for passengers during the flight. 16 06 2017 05 11 2017 03 07 2018 29 09 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Service quality Cooperation Fuzzy set theory House of quality QFD...
Journal Articles
A fuzzy quantitative VRIO‐based framework for evaluating organizational activities
Available to Purchase
Journal:
Management Decision
Management Decision (2012) 50 (8): 1396–1411.
Published: 31 August 2012
...‐based framework is built through the integration of quantitative and qualitative methods, and this innovative approach is proposed to bridge the gap between resource‐based theory and its application. Resource‐based view Organizational activities VRIO Fuzzy set theory Sustainable competitive...
