... and hope as antecedents of consumer happiness. Design/methodology/approach The study followed a quantitative approach. A face-to-face survey was conducted to examine the conceptual model. Data were analyzed with partial least squares structural equation modeling (PLS-SEM). Findings Hope...

... Crisis management Extreme contexts Tragedy Hope Sacrifice Intuitive decisions Understanding what makes a crisis tragic and how the managerial decision-making processes at play contribute to make it tragic as well requires that we return to the crisis management literature and analyze through...