... the interaction between Sustainability-Oriented Service Innovation (SOSI), information and communication technologies (ICT), relationship value, and satisfaction in the context of the service sector from the companies’ perspective. Design/methodology/approach We used a structural model based on data from 450...

... and communication technologies (ICTs) axis, and the access axis. These axes included the benefits and costs related to the product and the service provided, the ICTs of the manufacturing project, and the relationships with the sales personnel. Research limitations/implications Due to the size of the sample...