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Keywords: Information modelling
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Journal Articles
Understanding customer loyalty through system dynamics: The case of a public sports service in Spain
Journal:
Management Decision
Management Decision (2009) 47 (1): 151–172.
Published: 06 February 2009
... (diminishing sensitivity); some evaluated attributes act as rewards or motivators, while others work as hygienes or non‐compensatory penalties. © Emerald Group Publishing Limited 2009 Customer loyalty Sports General management Public sector organizations Information modelling...
