... be implemented in a spreadsheet format. It provides a practical way to estimate the variance of customer waiting time in practice. The results demonstrate the usefulness of the queuing models in providing guidance on implementing appointment scheduling and waiting time guarantee strategy. Also, the spreadsheet...

... by The Heritage Foundation from 1995 to 2009. The same analysis is carried out, grouping the countries by development level, following the classification included in the Global Competitiveness Report 2009‐2010. A Ridge regression analysis is performed to measure the model's goodness‐of‐fit...

...Domingo Ribeiro Soriano; Tomas F. Gonzalez‐Cruz; Ana Huguet‐Roig; Sonia Cruz‐Ros Purpose With a view to contributing to a better understanding of the interactions between design dimensions, the authors aim to present a formal model that analyzes the internal fit relationship between centralization...

...Fredrik Hacklin; Maria Wallnöfer Purpose Traditionally, management scholars have conceptualized the business model as a locus of innovation, planning tool, heuristic logic, or market device. However, so far, little is known about how the model is being applied in practice. To address...

.../approach Based on a sample formed by companies with investments in R&D for the 2003‐2007 period worldwide, a bidirectional model is defined, one model in which the innovation realized by companies is a function of CSR practices, activity sector, firm size and risk, and another model in which CSR...

...Mostafa Jafari; Jalal Rezaeenour; Mohammad Mahdavi Mazdeh; Atefe Hooshmandi Purpose This paper seeks to develop a model for risk management of knowledge loss in a project‐based organization in Iran. Design/methodology/approach This study uses a multi‐stage research approach. In the first stage...

...Seyhan Sipahi; Oner Esen Purpose The purpose of this paper is to provide a multi‐criteria bidding evaluation model based on Istanbul 2010 PR selection problem to strike a balance among conflicting criteria and to aggregate opinions held by a group of decision makers. Design/methodology/approach...

...Ali Rajabzadeh; Ali Asghar Anvary Rostamy; Ali Hosseini Purpose The purpose of this paper is to describe the outsourcing process in the public sector, determine the effective factors involved in this process and their priorities. The aim is to develop a generic conceptual model for the outsourcing...

...Chih‐Kai Chen Purpose – The purpose of this paper is to show how research on knowledge‐based economy (KBE) has increased noticeably in recent years. However, while some literature is available on construct model and validity analysis, little information is available on causal model. Design...

... in the following sections. © Emerald Group Publishing Limited 2006 Strategic alignment Decision making Modelling Developing a prescriptive model for decision‐making is an intellectually satisfying endeavor; unfortunately, the complexities of most business decision problems make...

.... This study aims to present a new method that can be used further to assist decision‐makers in analyzing, evaluating and structuring strategies. Design/methodology/approach In this constructive case study, an illustrative sand cone model of the different levels and their relative importance ratings...

...Ricardo Bolaños; Emilio Fontela; Alfredo Nenclares; Pablo Pastor Purpose The purpose of this paper is to apply interpretive structural modelling in the clarification of the perceptions of different individuals in a managerial group in order to improve group decision making. To limit conflict...

... theory of planned behaviour (TPB) to develop and test a research model to assess the factors that influence encouragement of knowledge‐sharing intention and behaviour by senior managers. The data from a survey of senior managers in Taiwan were used empirically to test the proposed research model...

...Kazem Chaharbaghi; Christian Fendt; Robert Willis This paper explores the underlying principles on which effective model building can be explained in fast‐moving environments through an examination of qualities that govern the effectiveness of businesses and are shared by models that represent them...

...Frank W. Dewhurst; Kevin D. Barber; Matthew C. Pritchard Many organisations, particularly SMEs, are reluctant to invest time and money in models to support decision making. Such reluctance could be overcome if a model could be used for several purposes rather than using a traditional “single...

... value. The outsourcing decision is presented as one that will vary between firms within an industry through the differences in each organization’s context. A model is developed, structuring the contextual factors: capability, cost, technology, supply and product market conditions, to enable...

...Tillal Eldabi; Zahir Irani; Ray J. Paul; Peter E.D. Love Discrete event simulation (DES) is widely known to be a quantitative research tool. A simulation modelling process is mainly based on feeding quantitative data into a model to produce quantitative results in a structured sequential process...

...Lansing Alexander Gordon Examines an emerging need for a new management model based upon evolving technological dynamics within the enterprise. The central question, of whether a new management construct is required to lead industry into the new millennium, is answered with arguments supporting...

... methodology that utilises several tools to achieve a world‐class manufacturing (WCM) status. A modelling tool, called IDEFO, is used to map the whole process. Presents a nine‐step framework for formulating the APM programme. Concludes that the integration of operational tools can contribute towards developing...

... to a socio/economic deterministic model, will be used to analyze two popular television series (The Fugitive and Mission Impossible) which were originally aired in the 1960s and were remade into blockbuster feature films in the 1990s. This example will explore the value of a dynamic...