... process. Design/methodology/approach Natural language processing techniques, including trigram and sentiment analysis, were used to analyze 718 comments from different stakeholders on IFRS S2. Findings The analysis reveals a multitude of positions among stakeholders, with companies and financial...

... employs natural language processing techniques, data visualisation proposals and machine learning methodologies to analyse unstructured guest service experience content. In particular, this research (1) applies data mining to evaluate the role and significance of critical terms and semantic structures...