... 10 2018 08 10 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Sustainable development Stakeholders Operations management Industrial revolution Product life cycle Resource management In recent years, industries...

... their affective organizational commitment, both of which facilitate employees to accomplish the tasks required for excellent quality services. With the above theoretical background, we conduct this empirical study to answer the following two questions: Service quality Operations management Learning...

...Thomas Kenworthy; Jaydeep Balakrishnan Purpose The purpose of this paper is to analyze more than three decades of theory testing published in leading operations management (OM) journals. Design/methodology/approach This piece examines the amount of theory testing, the extent to which theories...

... experiences. Modelling Operations management Management techniques Customer service Management science Spreadsheets An important initiative that many firms have undertaken for managing customer waiting time is the institution of waiting time guarantees (So and Song, 1998 ; Babad et al...

... capabilities Operations performance Process management Structural equation modelling Operations management Organizational planning Brazil It is widely accepted that operations planning must be conducted in alignment with the development of operations capabilities. However, the importance...

... Risk management Decision making Project management Operations management This seems to be the prevailing expectation in the ERM literature and also an ambitious one; therefore, it requires careful preparation for the risk identification. The preparatory stage may include collecting...

... expenditure ratio were considered as category three; and finally, those ranked by the age of firm was considered to be category four. These categories are now discussed in greater detail. Managers Investments Operations management Research and development Taiwan The measurement and impact...

... levels Operations management Competitive strategy Strategic alignment Developing countries For the IT service providers industry in developing countries, where small to medium size businesses represent global telecom brands in the national markets, the main operational decisions are usually...

... alignment Business performance Organizational performance Operations management The concept of fit or alignment is a central theme in the field of strategic management (Venkatraman and Camillus, 1984 ; Venkatraman, 1989 ; Tan and Tan, 2005). For instance, Porter (1996 , p. 73) contends...

... in visualisation would be industrially relevant, is introduced. © Emerald Group Publishing Limited 2004 Corporate strategy Audio visual aids Visual media Operations management Imagine you are a senior manager of a large corporation, and are consistently flooded with reports full of data...

... return would be able to ameliorate[4]. © MCB UP Limited 2003 Underwriting Property insurance Performance measures Operations management The property and casualty (P&C) insurance industry has traditionally focused on the underwriting or combined ratio as the primary measure...

...Jack A. Fuller; Ali H. Mansour The focus of this research paper is to briefly trace the historical development of Operations Management (OM) and Operations Research (OR). The problems and challenges resulting from the convergence between the two fields in recent years are evaluated and some...

...Ali H. Mansour This research paper delineates and analyzes the relationship between production and operations management and the development of society. An attempt is made to take the reader into a historical journey whereby events and contributions to the field are not only listed and described...

...David Walters Proposes an approach for implementing value‐based management expectations into strategic and operational management activities. Also considers issues concerning marketing and operations management as well as finance. Addresses the scope of business and its planning horizon, and both...

... of how one model propounded by management educators can provide a foundation for enhancing organizational performance. © MCB UP Limited 1997 Aircraft industry Cellular manufacturing Manufacturing strategy Operations management United Kingdom Drucker uses the term “flotilla...

... Operations management Productivity Quality Strategic management There has been a tendency among Western media and managers to caricature the Japanese workforce as unthinking servants of great corporations. This is just not true. One of the overriding impressions that is revealed on any visit...

... operations". Managed ineffectively, it is the source of economic losses and, in the extreme, ruin. Because of its great significance, it is imperative that managers understand the cycle and related key relationships. This is especially true during a recession. This cycle is of special interest to the manager...