Keywords: Outpatients
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Journal Articles
Management Decision (2010) 48 (3): 419–439.
Published: 30 March 2010
...G.D. Sardana; Tojo Thatchenkery; K.M. Mital Purpose The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning. Design/methodology/approach The paper adopts an analytical approach based...

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