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Keywords: Performance management systems
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Journal Articles
Journal:
Management Decision
Management Decision (2003) 41 (8): 688–697.
Published: 01 October 2003
...André A. de Waal This paper examines the role behavioral factors play in the successful implementation and use of performance management systems that are based on critical success factors, key performance indicators and the balanced scorecard. Case study research was performed which identified 18...
