Keywords: Professional services
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Journal Articles
Management Decision (2010) 48 (2): 189–206.
Published: 09 March 2010
...Mahmut Sonmez; Andy Moorhouse Purpose The aim of this paper is to report the findings of a global survey on decision criteria used and the importance attached to these criteria when purchasing professional services for skills training in sales and negotiations. Design/methodology/approach...
Journal Articles
Management Decision (2008) 46 (6): 864–879.
Published: 20 June 2008
...Anssi Smedlund Purpose In professional services, innovation occurs in the delivery. The purpose of this paper is to provide a framework for classifying innovation in professional services by taking into account the strength of the relationship with the client in addition to the incremental‐radical...

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