Keywords: Quality function deployment
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Journal Articles
Journal Articles
Management Decision (2002) 40 (3): 248–256.
Published: 01 April 2002
...Mike Walker Achieving breakthrough improvements and ongoing organisational learning in complex and dynamic situations requires systematic management processes for logical, customer‐driven and team‐based planning and implementation, such as Quality Function Deployment (QFD) and Policy Deployment (PD...

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