...Santiago Arango; Erik R. Larsen; Ann van Ackere Purpose – The purpose of this paper is to consider queuing systems where captive repeat customers select a service facility each period. Are people in such a distributed system, with limited information diffusion, able to approach optimal system...

...G.D. Sardana; Tojo Thatchenkery; K.M. Mital Purpose The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning. Design/methodology/approach The paper adopts an analytical approach based...

.... There is uncertainty about the behaviour of items (customers, orders,arrivals, etc.) as they arrive for service or wait in the queue. The usual purpose of applying queuing theory models or techniques is to facilitate the identification of an adequate but not too liberal service facility. If the service provision...