...Santiago Arango; Erik R. Larsen; Ann van Ackere Purpose – The purpose of this paper is to consider queuing systems where captive repeat customers select a service facility each period. Are people in such a distributed system, with limited information diffusion, able to approach optimal system...

...G.D. Sardana; Tojo Thatchenkery; K.M. Mital Purpose The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning. Design/methodology/approach The paper adopts an analytical approach based...

... problems many queuing problems are more suitably addressed by simulation techniques. Computer simulations provide a simplified picture of a real‐world system. The idea behind simulation is to find a satisfactory or close‐to‐best solution to a problem. Simulation does not employ an optimization algorithm...