... proposes a framework investigating the underlying mechanisms of team–member exchange (TMX) on instigated incivility. Design/methodology/approach The hypothesized model explores the combined effect of interventions on teams and organizational levels. Indeed, the personal norm of negative reciprocity...

...Lamberto Zollo; Guglielmo Faldetta; Massimiliano Matteo Pellegrini; Cristiano Ciappei Purpose Management scholars investigated the motivational aspects of volunteers, mainly focusing on their positive reciprocity – individuals feel obligated to reciprocate whenever they receive benefits from...