... relationship between DT and customer relationship quality ( RQ) from two dimensions, corporate value (e.g. goodwill improvement ( GI) ) and consumer benefits (e.g. perceived of gain), thereby addressing gaps in the existing research on DT and customer relationship management ( CRM) . Design/methodology...

...Qinyao Zheng; Jiabao Lin Purpose Drawing on social capital theory, this study aims to explore the effect of corporate social responsibility (CSR) on organizational resilience. The research investigates the mediating role of relationship quality in the association of CSR with organizational...

...Yi Li; Nelson Oly Ndubisi; Jinpeng Xu; Gang Li Purpose From the dedication–constraint perspective, this study aims to complement ongoing discussions on the effects of switching costs on performance and explain the role of customer involvement and relationship quality in the relationship between...

... respondents. Findings Empirical results confirm that as for independently owned online brand communities, their information quality and relationship quality are effective tools for influencing purchase intentions via uncertainty reduction. In addition, the authors demonstrate that involvement has...

... are gratifications for SNS usage), flow, relationship quality (which are trust and satisfaction), and continuance intention are almost non-existent. Based on Bagozzi’s self-regulation framework, the IS success model, uses and gratification theory, and flow theory, the purpose of this paper is to examine...