... hotel and retail managers to evaluate if ICT facilitates SOSI and if it drives relationship value and stakeholder satisfaction. Findings The results reveal that ICT is a significant catalyst for SOSI in the service sector. Furthermore, empirical evidence was found on how relationship value acts...

...Palaniappan Sellappan; Kavitha Shanmugam Purpose In today’s technology-led volatile business environment all established businesses are trembling and retailing is no exception. Exploration of the entrepreneurial side of retailers will expose the essential attitudes to survive in the new world...