...Anna D’Auria; Miguel Jesús Medina-Viruel; Marco Tregua Purpose This paper presents an analysis of tourists’ motivations, their cognitive image and the satisfaction they take away as a result of a trip to the city of Naples (Italy), as well as the possibilities of revisiting the destination...

... variables are fundamental: visitor satisfaction and a strong visitor commitment to the destination. Additionally, experience value plays a crucial role in enhancing visitor satisfaction. Research limitations/implications Due to the specific nature of biosphere reserves, the findings should...

...İbrahim Sani Mert; Ali Danandeh Mehr; Laith Abualigah Purpose Guided by Social Cognitive and Self-Determination Theories, this study aimed to analyse the morality and satisfaction associated with courageous decision-making by examining the influence of its various dimensions: freewill, risk-taking...

... the interaction between Sustainability-Oriented Service Innovation (SOSI), information and communication technologies (ICT), relationship value, and satisfaction in the context of the service sector from the companies’ perspective. Design/methodology/approach We used a structural model based on data from 450...

...Laura Moreno-Maynero; Javier Gallardo-Garcia; Esther Pagan-Castaño; María Guijarro-Garcia Purpose This work provides information through the study of interactions that occur between customers and the company (micro customer experience), and how these interactions influence satisfaction and service...

...Mir Dost Purpose This research addresses two crucial questions: (1) Why do creative employees intend to quit (IQ)? and (2) To what extent do firm-level talent retention strategies, such as employee empowerment, participation, job security and job satisfaction, moderate the link between employee...

...Silvia Cachero-Martínez; Nuria García-Rodríguez; Noelia Salido-Andrés Purpose This research analyzes the role of happiness associated with sustainable purchases in social enterprises (SEs) as a key precursor of prosocial behavioral responses through satisfaction with such purchases. Design...

... the mediating role of work engagement and work satisfaction. Findings Involvement negatively affected the accountants' ability to deal with the work–life interplay. Engagement and satisfaction with work mediated this relationship. More specifically, involved accountants who were engaged and satisfied...

... for its better understanding. Following the fundamental theoretical frameworks of motivation, the authors argue that remote work tasks and the environment highly determine employees' productivity and satisfaction, which in turn influence their intention to continue working from home once the restrictions...

..., 2014). Volunteers Volunteering NGO Motivation Satisfaction Volunteering is a key phenomenon in modern society, and it has been widely studied in literature from different disciplinary prisms, including psychology, sociology, anthropology and marketing (Ferreira et al., 2009...

...Margarita Fernández-Monroy; Josefa D. Martín-Santana; Inmaculada Galván-Sánchez Purpose The purpose of this paper is to propose a conceptual model for building successful franchise partnerships. The model examines the influence of communication and trust on satisfaction and performance...

...Santiago Forgas-Coll; Ramon Palau-Saumell; Javier Sánchez-García; Eva María Caplliure-Giner Purpose – The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect...