Keywords: ServPerf
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Journal Articles
Management Decision (2020) 58 (8): 1675–1697.
Published: 10 November 2020
... of acceptance and use of technology (UTAUT), ServPerf and WebQual 4.0. This study broadly classified these sub-constructs in three dimensions: adoption, behavior and technological and explores the relationship between these attributes. It also proposes that digital behavior (Internet experience and level...

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