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Keywords: Service levels
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Journal Articles
Management Decision (2010) 48 (6): 868–893.
Published: 29 June 2010
... of the delivered product or service, and not just timely delivery as defined in earlier studies. We did our best effort to map and group the competitive priorities stated by each researcher based on the description and definitions of the variables. © Emerald Group Publishing Limited 2010 Service...
Journal Articles
Management Decision (1995) 33 (8): 22–29.
Published: 01 October 1995
... to illustrate the important points. © MCB UP Limited 1995 Customer care Customer satisfaction Customer service Service levels This is the second of a two‐paper series focusing on the pricing and sale of services. The first paper, “Important factors in the sale and pricing of services...

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