...., 2014). To the best of our knowledge, this structure has not been used in an experimental context as considered in this paper. Service operations Laboratory experiment Cellular automata Collective choice model Queuing Traffic Over the last decade, there has been an increasing interest...

... management Service operations Over the years queuing analysis and computer simulation have emerged as very powerful tools for resource planning in service situations, be it, individual service providers or facilities. Estimation of manpower demand for a situation in which individuals or facilities...

... more (see step 10, Table I). An asterisk identifies each of the original eight UDEs. Edward D. Walker II can be contacted at: eddwalker@valdosta.edu © Emerald Group Publishing Limited 2006 Decision making Service operations Problem solving Thinking White collar workers...

... for continuous innovation. For both stages its consequences for the initiation and implementation of new services are discussed. The paper ends with limitations and suggestions for future research. © MCB UP Limited 2003 Innovation Organizational culture Service operations Continuous improvement...

... to service operations as well (see, for example, Chase et al. (2001)). With regard to growth businesses, Allen (1999, p. 374) noted that “when there are inaccurate assumptions about the target market or distribution channels, a mismatch among product, process, and technology can occur”. Since...