... Emerald Group Publishing Limited 2016 Service operations Laboratory experiment Cellular automata Collective choice model Queuing Traffic Over the last decade, there has been an increasing interest in behavioural operations (Croson et al., 2013). This includes an interest...

..., and central venus pressure lines; ECG monitors, pulse oxymeters and defibrillators. In most hospitals, ambulance service operates under direct charge of the emergency department. After an ambulance brings a patient to the hospital, the emergency department provides round‐the‐clock‐service and prescribed...

... problems from the perspective that structure might be provided by the TP tools. Edward D. Walker II can be contacted at: eddwalker@valdosta.edu © Emerald Group Publishing Limited 2006 Decision making Service operations Problem solving Thinking White collar workers In this paper, we...

..., the intangible and simultaneous nature makes the impact of service innovations harder to trace than in manufacturing. Service innovations typically transform the state of customers (Tether and Metcalfe, 2001). Innovation Organizational culture Service operations Continuous improvement Services...

... to identify and accommodate growing pains and then provides an example of its successful use by a service company. © MCB UP Limited 2003 Organizational change Service operations Product strategy A major problem experienced by evolving organizations is the growing pains associated...