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Keywords: Services management
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Journal Articles
Journal:
Management Decision
Management Decision (2022) 60 (9): 2455–2481.
Published: 02 May 2022
... to change are positively related to CCS. Power distance and network ties also have a direct positive effect on openness to change. Moreover, power distance negatively affects perceived individual independence. Research limitations/implications The authors' findings contribute to the service management...
