Keywords: Social interaction
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Journal Articles
Management Decision (2013) 51 (4): 871–889.
Published: 26 April 2013
...Brian C. Imrie Purpose This research seeks to provide guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, the paper aims to explore the function of economic development in altering the role of social...
Journal Articles
Management Decision (2013) 51 (4): 890–912.
Published: 26 April 2013
... and employee emotional exhaustion. © Emerald Group Publishing Limited 2013 Customer verbal aggression Employee turnover intention Employee emotional exhaustion Instrumental POS Emotional POS Call centres Employees turnover Violence Social interaction China Individual behaviour...

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