... internally and their degree of formalization, relying on rich narratives shared by informants during the data gathering stage. This sample is composed of five small innovators operating in the software industry in Quebec and Ontario. Findings The authors identify seven knowledge transfer processes in our...

... franchising Software industry At the beginning of 2012, the AlphaTech Board of Directors had not yet reached a consensus as to the direction the company should follow in its internationalization process during the next five years – the Board and senior executives at AlphaTech always act only after...