... ; Margolis and Walsh, 2001 ; Sen and Bhattachary, 2001 ; Waddock and Graves, 1997) have also questioned whether it is in an organization's best interest, at least financially, to engage in social and environmental responsibility. Transposing this idea to sport, professional teams and leagues, athletic...

...Andy Adcroft; Jon Teckman; Jose Antonio Martínez García; Laura Martínez Caro Purpose The aim of this paper is to propose a model for understanding a complex management issue – the customer loyalty in a public sports service. Design/methodology/approach Customer loyalty is discussed through...

...Andy Adcroft; Jon Teckman; Samuel Todd; Aubrey Kent Purpose The purpose of this paper is to provide a foundation for future research pertaining to establishing the distinctness of the sport industry from an employee psychology perspective. Design/methodology/approach This conceptual paper...

...Andy Adcroft; Jon Teckman; Simon Chadwick Purpose Major changes have taken place in sport in recent years, which has consequently led to the emergence and development of an associated sport management literature. To date, this literature has been confined to the margins of management theory...

...Andy Adcroft; Jon Teckman; Nikolai Böhlke; Leigh Robinson Purpose This paper aims to evaluate the applicability of the concept of benchmarking as a research tool for furthering understanding of the management of élite sport systems. Design/methodology/approach The research used semi‐structured...

.... Research limitations/implications The study is limited to one case of a large‐scale sponsor of a major international sport. As such, it has limited generalisability to dissimilar sponsorship situations. Practical implications The case documented and analysed suggests that sponsoring organisations may...

...Andy Adcroft; Jon Teckman; Andy Adcroft; Jon Teckman Purpose The purpose of this paper is to introduce this special issue of Management Decision and discuss the key question “Should sport be taken seriously?”. Design/methodology/approach The themes of the special issue are discussed...

...Andy Adcroft; Jon Teckman; Lilian Pichot; Julien Pierre; Fabrice Burlot Purpose The objective of this paper is to provide insight into how the practice of sports, commonly known as a pastime or leisure activity, highlights the human agent as an organisational resource and pulling force, and how...

... behavior. However, little attention has been paid to the area of sport. In sport business, licensed‐merchandise (i.e. team apparel) has become an increasingly important revenue source and it strengthens fan identity and brand loyalty. Therefore, based on the self‐congruity theory, the aim is to investigate...

... not provided detailed empirical‐based evidence about how socio‐cultural concerns have influenced corporate control outcomes in the case studies provided. Football Customer loyalty Sports United Kingdom The UK football industry provides an interesting context to study how voice and exit mechanisms...