... be implemented in a spreadsheet format. It provides a practical way to estimate the variance of customer waiting time in practice. The results demonstrate the usefulness of the queuing models in providing guidance on implementing appointment scheduling and waiting time guarantee strategy. Also, the spreadsheet...

... leaders, managers and analysts. Provides practical guidelines for analysis. Furnishes a useful format for analysis easily adaptable to spreadsheet analysis. Illustrates techniques of analysis using a sample capital project. Interprets the results in a common‐sense manner and in terms of the contribution...

...Jonathan Pemberton; Andrew Robson As a business tool, the spreadsheet is cited as a valuable decision‐making aid, but despite its apparent widespread use, its scope and potential, both with respect to areas of application and features offered, are barely exploited by the general user. Discusses...

... Capital budgeting Decision making Managers Monte Carlo simulation Personal computers Risk Simulation Spreadsheets Capital budgeting decisions are among the most important of all management decisions. They help to mould a firm′s future opportunities[ 1 ] by influencing, among other things, its...

...David J. Caine; Andrew J. Robson Provides guidelines to facilitate the development of usable,efficient and maintainable spreadsheet models. Whilst primarily written for those who may be building models for a third party, the article should also prove of value to the casual modeller. © MCB UP...