... still lack sufficient knowledge of how boundaries can be crossed and what kind of boundary management is necessary within pluralistic contexts. This paper aims to enrich the understanding of these issues by exploring how strategy maps can be mobilized and used as boundary objects to elicit boundary...

...Nicola Giuseppe Castellano; Roberto Del Gobbo Purpose The purpose of this paper is to study how the design of a strategy map can be supported by measures expressing the customers’ perceptions about strategic factors and their related determinants. In particular, managers are provided with a fact...

...Héctor López-Ospina; Luis E. Quezada; Ricardo A. Barros-Castro; Miguel A. Gonzalez; Pedro I. Palominos Considering the fourth criticism of BSC methodology, it is important to highlight that there have been efforts in formulating qualitative and quantitative models for developing strategy maps...