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Keywords: Venting negative emotions
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Journal Articles
Journal:
Management Decision
Management Decision (2016) 54 (10): 2462–2484.
Published: 21 November 2016
...Yung-Shen Yen Purpose Venting negative emotions on social networking sites (SNS) has become a growing phenomenon among dissatisfied customers. Drawing on social cognitive theory (SCT), the purpose of this paper is to explore the effects of personal outcome expectations and computer self-efficacy...
