..., prompting communities to fortify their resilience against this persistent threat. The third theme, community resilience during terrorist violence and active participation, revealing active participation in activities aimed at enhancing community quality of life. The fourth theme emphasized the challenges...

... and employee emotional exhaustion. © Emerald Group Publishing Limited 2013 Customer verbal aggression Employee turnover intention Employee emotional exhaustion Instrumental POS Emotional POS Call centres Employees turnover Violence Social interaction China Individual behaviour...