...Maurizio Massaro; John Dumay; Carlo Bagnoli Purpose The purpose of this paper is to investigate intellectual capital (IC) discussions held between investors using Web 2.0 tools. More precisely, this paper investigates the determinants of IC disclosures (ICDs) on internet stock message boards (IMBs...

... referred to as Web 2.0) on costumer perceptions, attitudes and behavior is substantial, and social media is becoming a major source of costumer empowerment and influence (Urban, 2003). As stated in a Harvard Business Review (2010) report, the emergence of new internet‐based social media has...

...C.M. Sashi Purpose The advent of the internet and in particular the interactive features of Web 2.0 in recent years have led to an explosion of interest in customer engagement. The opportunities presented by social media to help build close relationships with customers seem to have excited...