..., previous studies have not tested how different types of feedback affect those social constructs. Performance feedback Socio-technical system Work motivation Engagement To address our research question, we designed a survey and collected data from a beverage distribution company called ABCD...

..., task, and dedicative performance). The authors also examined the proposed relations with longitudinal data. Design/methodology/approach Participants in Studies 1 and 2 were from several companies in China. Employees completed the questionnaires to measure their work motivation, and managers...

... Organizational behaviour Emotional intelligence Proactive personality Work motivation Ambidextrous behaviour The increasing complexity of service systems requires frontline service employees to be efficient and flexible workers. Competition among service providers has led to an expanded range...