What living systems can teach the learning organization Available to Purchase

A number of leading US firms have gained substantial benefits from process‐redesign efforts; global best practices are in place and efficiencies have been won. In recent years, process management has been maturing at firms like Corning, Du Pont, the Gartner Group, Hewlett‐Packard, Marion Merrell Dow, MCI, PHH Vehicle Management Services, Texas Instruments and Xerox. They are moving to a new cycle, the creation of learning organizations. Here, Arun N. Maira and Robert M. Curtice, both vice‐presidents at Arthur D. Little, Inc., assess how these companies are preparing for the future and how the study of “living systems” can benefit the business organization.