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Volume 6, Issue 3
1 June 1993
Management Development Review Cover Image for Volume 6, Issue 3
Research Article| June 01 1993

EVALUATING TQM: IS IT WORTH IT?

Publisher: Emerald Publishing
Online ISSN: 1758-8219
Print ISSN: 0962-2519
© MCB UP Limited
1993
Management Development Review (1993) 6 (3)
https://doi.org/10.1108/EUM0000000000741

Reviews total quality management (TQM) and investigates whether it has run its course. Discusses criticisms aimed at TQM and answers questions posed. Goes on to show that total quality is measurable and will be reflected by results.

Keywords: Performance measurement, Quality, TQM
© MCB UP Limited
1993
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