A Survivor′s Guide to Workflow

Describes the new generation of computerized workflow systems – by automating the flow of documents and procedures throughout an organization, they can increase the accuracy of clerical tasks, and can therefore improve efficiency. Gives examples of areas where such systems can be used effectively, such as processing insurance claims, business process re‐engineering, claims adjusting, expense reporting and customer account management, and considers the suspicions surrounding workflow systems, and the benefits.