Humour: an empowerment tool for the 1990s

Addresses the value of laughter, play and a sense of humour as tools for improving communication, innovation and empowerment. Organizations around the world are hiring the author, and other facilitators, to deliver playful and humorous programmes designed to help team members develop a creative collaborative and customer‐centred culture. Lowering stress, improving interpersonal skills, increasing creativity and accelerating learning all can be accomplished by including fun in the workplace. These behaviours and skills support the empowered organization.