Skip to Main Content
Article navigation
Volume 6, Issue 6
1 December 1993
Management Development Review Cover Image for Volume 6, Issue 6
Research Article| December 01 1993

MANAGING AND TRAINING FOR CUSTOMER SERVICE Available to Purchase

Steve Macaulay;
Steve Macaulay
Search for other works by this author on:
This Site
PubMed
Google Scholar
Sarah Cook
Sarah Cook
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8219
Print ISSN: 0962-2519
© MCB UP Limited
1993
Management Development Review (1993) 6 (6)
https://doi.org/10.1108/EUM0000000000765

Discusses a recent Industrial Society survey which indicated that customer care and service was a priority for UK organizations. Shows that “the customer is always right” needs an effective customer service initiative to be able to address this and more.

Keywords:
Customer satisfaction, Customer service, Training, United Kingdom
© MCB UP Limited
1993
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
Flat organizations can puncture employee morale
Hungry for feedback?
Creative teams at Hewlett‐Packard
Happy ever after?

Suggested Reading

How to Avoid Being Bullied by Unreasonable Customers
Managing Service Quality: An International Journal (October,1994)
The right answer to the right question: Training for managing the information enquiry service
Journal of Managerial Psychology (August,1997)
Selling satisfaction
Total Quality Management (June,1992)
New developments in customer service training
Management Development Review (July,1997)
Customer retention strategies at a UK telephone bank
Strategic Direction (September,2002)

Related Chapters

Horse Racing Event Experience and Social Media
Quality Services and Experiences in Hospitality and Tourism
Abdul Samad Al-Qurashi (ASQ) – An Admirable Growth Trajectory – Middle East to a Multinational Presence
Corporate Success Stories in the UAE: The Key Drivers Behind Their Growth
Customer Service Work and the Aesthetics of Resistance
Rethinking Misbehavior and Resistance in Organizations

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal