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Keywords: Earnings
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Journal Articles
Journal:
Management Development Review
Management Development Review (1994) 7 (3): 37–40.
Published: 01 June 1994
... and earnings; and definition of processes involved. Recommends new service cultures and internal structures. Parts of industry, though regrettably all too few, are now making money from total quality management (TQM), and some in the public services are beginning to consider these ideas...
